History and achievements

Over that last 25 years Carers Network has led the way in quality and innovation for carers services in Westminster – and now Hammersmith & Fulham. We are proud of our history and we will continue to make a lasting impact on carers’ lives.



  • In 2015 Carers Network identified 369 new Westminster carers and carried out 403 Carer Assessments, helping carers to get 306 grants and to apply for 228 Carers Personal Budgets
  • 52% of the new carers we are supporting are from BME (black and minority ethnic) backgrounds.
  • 64% of the carers we support care for 50+ hours each a week.
  • Over the year we issued 121 Carers Emergency Cards.

Last year Carers Time Bank also joined Carers Network; they have more than 80 members doing an exciting range of activities.

Hammersmith & Fulham:

  • In 2015 we carried out 214 Carer Assessments, helping carers to get 105 grants and to apply for 138 Carers Personal
  • We ran 177 support group sessions with over 1,000 attendances.
  • We also ran an in-depth training course on Caring with Confidence and delivered training sessions on first aid and stress management.
  • 42% of the new carers we are now supporting in the borough are from BME (black and minority ethnic) backgrounds.

In 2015 Carers Network surveyed Hammersmith and Fulham Carers:

  • 88% of those surveyed rated our service as excellent or good
  • 85% said they would recommend us to others..

The year also saw the launch of the H&F Carers Forum. This is a great opportunity for carers to have their voice heard and to shape the future carer service in the borough.

Across both Hammersmith & Fulham and Westminster The End of Life Carers Project supported 100 additional carers,

Carers Network has also just launched a new E-Bulletin which focuses on events, activities, issues and opportunities that will be of interest to carers. Subscribe to the bulletin here.

In 2015 we raised funds for additional activities including a seaside trip; a weekend trip to Edinburgh for young adult carers; a number of spa days; theatre trips; reflexology treatments and a Christmas dinner for 150 carers.

Carers Network has also gained a number industry quality marks including PQASSO and the Carers Trust Quality Mark as a Centre of Excellence.

Furthermore, we also run the Tri-borough Providers Forum. This forum serves as a way of connecting together all organisations running carer services.


  • Over the year we completed 849 carer assessments – the gateway support for carers
  • We identified 645 carers who were new to services
  • We set up 203 carers emergency care plans – giving carers peace of mind in case anything were to happen to them
  • We provided 519 discretionary grants to carers enabling them to take a break from their caring role
  • We ran 12 events and trips over the year, including a day trip to Brighton, a group holiday to Newquay, a series of talks, trips and activities for Carers Week, a Care Act talk with Professor Luke Clements, two Carers Rights day events, and three successful Christmas parties.
  • We’re also delighted to have recruited two new carer trustees for Carers Network.



  • We were awarded carers services contract for Carers Hubs in Westminster and Hammersmith and Fulham
  • Staff and Carers Action members were invited to the House of Lords to discuss the Care Bill, the meeting was Chaired by Lord Philip Hunt and attended by the Chair of the Standing Commission for Carers – Dame Philippa Russell



  • We achieved Level 1 quality mark level from the leading Third Sector quality standards agency PQASSO
  • We were awarded a contract in the Royal Borough of Kensington and Chelsea to provide carers activities and support groups



  • Our Carers Assessments were recognised by Westminster City Council as part of the statutory carers assessment
  • Carers Network promoted the new Carers Emergency Card Scheme to all GP surgeries in Westminster



  • Carers Network joined other carers from around the UK and marched to 10 Downing Street to deliver a petition and take part in a debate on carers allowance as part of the Carers Poverty Protest



  • We were nominated as the Lord Mayor’s charity of the year and received £61,000
  • We were nominated for a Skills for Care Accolade Award
  • We contributed to the launch of Westminster LINk



  • We produced information packs in Arabic and Bengali



  • We established a new Parent Forum to enable parents of children with disabilities to play a key role in shaping and developing services.
  • We became affiliated to the Princess Royal Trust for Carers – now known as Carers Trust



  • We formed a support group specifically for carers aged 65 years and over
  • We hosted the first Carers Café to encourage carers to get involved in partnership groups



  • We established a Transition Group to support bereaved and ex-carers to cope with their change of circumstances



  • We launched the first Carers Support Group for Arabic speaking women in Westminster



  • We began weekly outreach visits at St. Mary’s Hospital, Paddington, to improve carers involvement in hospital discharge.
  • We introduced the first Carers Bengali Drop-In service in Westminster
  • We hosted our first Information Day for carers



  • Ex trustee Rosalind Waddon received a visit from ex-Prime Minister’s wife Cherie Booth, in recognition of her caring activities


  • Carers Network Westminster gained charitable status
  • Lord Mayor Segal championed Carers Week at Whitely’s Shopping Centre



  • Westminster Carers Forum (now known as Carers Action) was set up by an independent committee of carers to discuss and influence carer services in Westminster



  • Westminster City Council launched Carers Network Westminster, employing three members of staff. The first of several Carers Area Meetings were held every month





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Carers Network 
Supporting unpaid carers, changing lives across London.

Our vision is that every unpaid carer in the areas in which we operate is recognised and leads a healthy, fulfilling life with control over their caring role. 


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