Carers Network is recruiting a new Information, Advice and Guidance Officer

Carers Network is recruiting a new Information, Advice and Guidance Officer

Information, Advice and Guidance Oficer

£24,000 per annum (37.5 hours per week)

7% pension, interest free travel loan available


We are seeking an excellent candidate for the role of Information, Advice and Guidance Officer to be a part of our recently formed Information, Advice and Guidance team.  

Three out of five people become an unpaid carer at some point in their lives, looking after a family member or friend who couldn’t manage without them because of an illness, disability, mental health problem or an addiction. Most do so without help or recognition. 


The successful candidate will support this hidden army by providing a confidential listening ear and personalised information and advice on a range of subjects including carer rights and entitlements, basic welfare benefits and other financial information.  The post-holder will also help to run the daily telephone advice line, facilitate monthly support groups and carry out targeted outreach work to raise awareness of Carers Network and to increase identification of carers. 


The IAG team is based in our Westminster office and this post will focus on Westminster with significant work remotely in the community.  The post-holder will also be expected to work in the boroughs of Hammersmith and Fulham and Kensington and Chelsea from time to time as required. 


The ability to speak a community language would be advantageous. 


Carers Network is a charity. We are an equal opportunity employer and service provider that recognises and celebrates diversity. We hold quality marks from PQASSO and Carers Trust, we are also a London Living Wage employer. 


To apply for this role please complete the application form and return it together with a supporting statement which addresses the requirements outlined in the person specification to 


Closing date for all applications is 23rd February at 5pm.  We are keen to fill this role quickly and will not necessarily wait until the closing date to invite candidates for interview. Interested candidates should apply immediately. 

Carers Network is recruiting for the post of an administrative volunteer

IAG JD Westminster

CN Application IAG Officer

Equal Opportunities Monitoring Form

Carers Network is seeking an IT savvy volunteer to assist the Administrator with day-to-day administrative duties, such as working with spreadsheets and entering information on our database.

Duties include:

  • Data entry (Excel and online database)
  • Contacting carers by phone
  • Taking calls and monitoring our generic email address
  • Office filing
  • Help with mail-outs
  • Supporting staff at carer events

Person Specification:

  • Ability to use Microsoft Word, Excel, and Outlook packages
  • Good written and verbal communication skills
  • Confident and polite telephone manner
  • Ability to perform repetitive tasks with attention to detail
  • Interest in Carers Network’s work supporting unpaid carers

What will you get out of this role?

In this role you will have the opportunity to develop your skills in general administration as well as gain experience of working in a busy, friendly and professional organisation. We will provide training and support, references, and travel and lunch expenses if you are able to commit to more than half a day volunteering per week. If you have specific skills you would like to develop, you will have the chance to discuss this with the staff member supervising you.

You will be required one day per week for a minimum of three months.

How to apply

To apply for this volunteering opportunity, email your CV and covering letter to

For more information please call us on 020 8960 3033.

Carers Network is an equal opportunity employer and service provider that recognises and celebrates diversity. We particularly welcome applications from unpaid carers and from residents of Hammersmith and Fulham, Westminster, the Royal Borough of Kensington and Chelsea and the City of London. This role can include contact with vulnerable adults and we may therefore apply for a DBS check.