Carers Network is recruiting for the post of Administration Assistant

Administration Assistant

Job description

  • Salary: £22,500 per annum pro-rata
  • Hours: 22.5 hours per week
  • Contract: Permanent
  • Closing Date: Midnight on Friday 19 October 2018
  • Interview Date: 30th October 2018

About this role:

We are looking for an excellent part-time administration assistant to join our friendly, busy team. The post-holder will provide a wide range of support and assistance to our team of caseworkers and information, advice and guidance workers. The postholder will work with the Operations and Administration Team and will work with the Head of Operations and a full-time Administrator and a part-time administration volunteer. Applicants should read the person specification and use their cover letter to say how they meet the role requirements.

About Carers Network:

Carers Network is an independent charity. Our vision is that every unpaid carer is recognised and leads a healthy, fulfilling life with control over their caring role. For more than 25 years we have been working with carers to provide information, advice and support, along with social events, breaks and other services to ensure that carers are well informed, supported and healthy.

Duties Include:

  1. To answer the telephone, deal with incoming enquiries and direct calls accordingly
  2. To book appointments for people who use our services, both verbally and in writing
  3. To become proficient in the use of our recording systems and databases
  4. To answer email enquiries directed to our general enquiries email address or redirect enquiries appropriately
  5. To enter referrals and other data onto our internal recording systems and ensure that records are accurate and kept up-to-date
  6. To prepare and send postal communications to our service users and other stakeholders
  7. To process the incoming and outgoing mail
  8. To ensure there are sufficient stocks of stationary and other equipment
  9. To ensure that store cupboards are kept tidy and stocked
  10. To assist with events
  11. To keep the office inventory record up-to-date
  12. To keep the staff equipment records and checklists up-to-date
  13. To ensure that incoming invoices are authorised and coded correctly
  14. To support the Administrator by reviewing processes and systems
  15. To carry out desk research on behalf of colleagues as required
  16. To support the administration volunteer
  17. To support the Operations and Administration as required

Person Specification:

In your cover letter please describe your experience for each of the specifications below.  If you don’t have experience for any of the specifications write about how you would address that gap.  The cover letter will be used to shortlist your application so if you do not provide a cover letter your application will not be shortlisted.

In your cover letter write about your

  1. Experience in a similar role if any
  2. Ability to manage a demanding level of administrative work to a high standard
  3. Excellent IT skills, particularly in Word, Excel and Outlook
  4. Excellent verbal and written communication skills
  5. Ability to listen to and talk to vulnerable service users from all backgrounds
  6. Ability to demonstrate kindness, compassion and understanding
  7. Ability to work under pressure and to deadlines
  8. Skill in using online databases – give examples of systems you have used e.g. Charity Log
  9. Commitment to valuing difference and diversity
  10. Commitment to respecting confidentiality and handling personal data safely
  11. Flexible approach to working in a small team and a willingness to help others

How to apply

To apply for this role please email your CV, your covering letter and Carers Network’s equal opportunities monitoring form (which can be download here) to info@carers-network.org.uk

For more information please call us on 020 8960 3033.

Carers Network is recruiting for the post of Carers Caseworker

Carers Caseworker

  • Salary:                   £24,000 per annum pro-rata
  • Hours:                   Full-time (37.5 hours) or part-time (flexible)
  • Contract type:      Fixed term – ends 12 months after start date

Closing date: 15th October 2018

Interview date: 24th October 2018

About this role:

We are seeking excellent candidates for the role of Carers Caseworker to support carers by providing expert assessment, advice, support planning, and casework.

We welcome applications from candidates looking for full-time or part-time work.

The post holders will be responsible for carrying out carer assessments, providing unpaid adult carers with individual support plans tailored to their needs, as well as developing relationships with partner organisations to raise awareness of carers’ rights and needs.

Post holders will be based in our Westminster office, with significant outreach work in the community, either in the City of Westminster or in the Royal Borough of Kensington and Chelsea

Duties include:

  • To carry out detailed carers assessment and support plans that address carers’ needs, in line with the Care Act 2014, plus associated follow-ups and annual reviews.
  • To assess carers’ eligibility for financial support, e.g. Carers Personal Budgets, and make associated applications.
  • To write up detailed assessments directly into an online database.
  • To carry out casework with carers and liaise with other agencies such as Local Authorities, NHS bodies and other voluntary organisations.
  • To provide emotional support to carers at times of crisis.
  • To make home visits and to work in outreach locations as required.

Person Specification

In your cover letter please describe your experience for each of the specifications below.

If you don’t have experience for any of the specifications write about how you would address that gap.

The cover letter will be used to shortlist your application so if you do not provide a cover letter your application will not be shortlisted.

Write about your

  1. Experience in a similar role
  2. Excellent verbal and written communication skills
  3. Ability to listen to and talk to vulnerable service users from all backgrounds
  4. Ability to demonstrate kindness, compassion and understanding
  5. Knowledge of issues affecting unpaid carers
  6. Ability to carry out detailed assessments of carers’ needs and make recommendations for support
  7. Ability to manage a demanding level of administrative work to a high standard
  8. Ability to manage competing priorities and meet deadlines
  9. Skill in using online databases – give examples of systems you have used e.g. Mosaic, Charity Log, etc
  10. Ability to travel to outreach locations in Central London
  11. Commitment to valuing difference and diversity
  12. Ability to speak a second language – if any
  13. Commitment to respecting confidentiality
  14. Knowledge of relevant legislation, in particular the Care Act 2014
  15. Flexible approach to working in a small team and a willingness to help others

How to apply

To apply for this role please email your CV, your covering letter and Carers Network’s equal opportunities monitoring form (which can be download here) to info@carers-network.org.uk

For more information please call us on 020 8960 3033.

Carers Network is recruiting for the post of an administrative volunteer

Carers Network is seeking an IT savvy volunteer to assist the Administrator with day-to-day administrative duties, such as working with spreadsheets and entering information on our database.

Duties include:

  • Data entry (Excel and online database)
  • Contacting carers by phone
  • Taking calls and monitoring our generic email address
  • Office filing
  • Help with mail-outs
  • Supporting staff at carer events

Person Specification:

  • Ability to use Microsoft Word, Excel, and Outlook packages
  • Good written and verbal communication skills
  • Confident and polite telephone manner
  • Ability to perform repetitive tasks with attention to detail
  • Interest in Carers Network’s work supporting unpaid carers

What will you get out of this role?

In this role you will have the opportunity to develop your skills in general administration as well as gain experience of working in a busy, friendly and professional organisation. We will provide training and support, references, and travel and lunch expenses if you are able to commit to more than half a day volunteering per week. If you have specific skills you would like to develop, you will have the chance to discuss this with the staff member supervising you.

You will be required one day per week for a minimum of three months.

How to apply

To apply for this volunteering opportunity, email your CV and covering letter to info@carers-network.org.uk

For more information please call us on 020 8960 3033.

Carers Network is an equal opportunity employer and service provider that recognises and celebrates diversity. We particularly welcome applications from unpaid carers and from residents of Hammersmith and Fulham, Westminster, the Royal Borough of Kensington and Chelsea and the City of London. This role can include contact with vulnerable adults and we may therefore apply for a DBS check.