Carers Network is Recruiting an Information, Advice and Guidance Worker

  • Information, Advice and Guidance Worker
  • £24,000 – £27,000 per annum (37.5 hours per week)
  • 6-month maternity leave cover with possible extension
  • 7% pension, interest free travel loan available

We are seeking an excellent candidate for the role of Information, Advice and Guidance Worker to be a part of our well-established Information, Advice and Guidance team.  The post is to cover maternity leave of six months which may be extended up to one year.

Three out of five people become an unpaid carer at some point in their lives, looking after a family member or friend who couldn’t manage without them because of an illness, disability, mental health problem or an addiction. Most do so without help or recognition.

The successful candidate will support this hidden army by providing a confidential listening ear and personalised information and advice on a range of subjects including carer rights and entitlements, basic welfare benefits and other financial information.  The post-holder will also help to run the daily telephone advice line, facilitate monthly support groups and carry out targeted outreach work to raise awareness of Carers Network and to increase identification of carers.

The IAG team is based in our Westminster office but the work will involve significant work in the community and also in the London Borough of Hammersmith & Fulham and the Royal Borough of Kensington and Chelsea.

The ability to speak a community language would be advantageous.

Carers Network is a charity. We are an equal opportunity employer and service provider that recognises and celebrates diversity. We hold a quality mark from the Carers Trust and we are also a London Living Wage employer.

Download the job description and person specification here.

Closing date for all applications is 7th August at 5pm Interviews will be held on 15th August

To apply please send your CV with a covering letter addressing each of the requirements in the Person Specification at the end of the Job Description to

Please note CVs without covering letters will not be shortlisted.