The North West London Collaboration of Clinical Commissioning Groups has produced comprehensive FAQs on the NHS 111 service in NW London

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do – 24 hours a day, 7 days a week. It directs you to the right local service, first time.

Get help online by going either to
or by calling 111 from a telephone, which is free

Depending on the situation you will:

  • Find out what local service can help you
  • Be connected to a nurse, emergency dentist, pharmacist or GP
  • Get a face to face appointment if you need one
  • Be told how to get any medicine you need
  • Get self-care advice

More information on NHS 111 can be found at:

Download the FAQs in full here.