Hammersmith & Fulham Clinical Commissioning Group and Central London, West London, Hammersmith & Fulham, Hounslow, Ealing Clinical Commissioning Groups (CWHHE) are seeking patient feedback for improvements in Patient Online Services.

Online Services currently include:

  • Electronic Prescribing Services (EPS) / Electronic Electronic Prescription Transmission (EPT) – where patients can nominate any number of pharmacies / outlets for collection of electronic prescriptions.
  • SystmOnline  / Patient Online Access – whereby patients can view their record, book or change appointments and view specific results from their computer or phone app.
  • Practice websites and how they facilitate the above as well as provide information and increasingly interactive facilities – e.g. around travel vacs, diabetes care
  • Email correspondence with patients 

Much has already been done (and is on-going)to develop provision within practice sites.

They would, however, would like to discuss patient experiences with a range of patients and carers including: older people, students, housebound patients, parents etc.

The feedback would consist of a 30-60 minute discussion which can be over the phone or within GP practices / community centres.

If you are interested in providing feedback on your experiences please contact Sarah Menist on 07805 168 063 or sarah.menist@nhs.net.



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