Hammersmith & Fulham Clinical Commissioning Group and Central London, West London, Hammersmith & Fulham, Hounslow, Ealing Clinical Commissioning Groups (CWHHE) are seeking patient feedback for improvements in Patient Online Services.
Online Services currently include:
- Electronic Prescribing Services (EPS) / Electronic Electronic Prescription Transmission (EPT) – where patients can nominate any number of pharmacies / outlets for collection of electronic prescriptions.
- SystmOnline / Patient Online Access – whereby patients can view their record, book or change appointments and view specific results from their computer or phone app.
- Practice websites and how they facilitate the above as well as provide information and increasingly interactive facilities – e.g. around travel vacs, diabetes care
- Email correspondence with patients
Much has already been done (and is on-going)to develop provision within practice sites.
They would, however, would like to discuss patient experiences with a range of patients and carers including: older people, students, housebound patients, parents etc.
The feedback would consist of a 30-60 minute discussion which can be over the phone or within GP practices / community centres.
If you are interested in providing feedback on your experiences please contact Sarah Menist on 07805 168 063 or firstname.lastname@example.org.