Carers Network is Recruiting an Administrative and Data Management Officer

Administrative and Data Management Officer

  • Salary: £26,000 per annum
  • Hours: 37.5 hours per week
  • Contract: Permanent
  • Closing Date: 9th September 2019
  • Interview Date: 19th September

Job Description


  1. Provide high quality customer service and respond professionally and accommodatingly to referrals and enquiries.
  2. Assess referrals for basic eligibility criteria and record onto the case management system.
  3. Ensure referral responses are within the contractually or organisationally agreed timescales.
  4. Project planning and implementation support of service and senior managers.
  5. Desk-based research for potential service development initiatives.
  6. Provide induction training for new staff as per the induction policy.
  7. Act as standby for booking carers into Carers Assessment appointments.

Data Management

  1. Support the administration function of our case management system Charitylog.
  2. Auditing case data to ensure it is accurate and up to date and working with service managers to take corrective actions if necessary.
  3. Accurately record information into Charitylog, keeping to the specified timeframe.
  4. Prepare statistical/data reports from Charitylog for colleagues for monitoring services and projects to meet regular reporting requirements (quarterly/six-monthly/annually).
  5. Ensure all records and databases are updated and maintained to the highest standard.
  6. To work closely with the Head of Services and Head of Operations to ensure that our case management system fulfils all data collection requirements and contribute to making necessary changes.

 Finance support

  1. Processing invoices and posting them on the banking system
  2. Petty cash administration and reconciliation
  3. Banking – paying cheques into bank, banking cheques for petty cash
  4. Monitoring and revising the Fixed Asset register
  5. Payroll administration and liaising with our service provider
  6. Pensions administration and liaising with our service provider

 IT support

  1. Support colleagues with basic IT tasks
  2. Carry out Charitylog (CRM) training for new staff
  3. Charitylog administration and liaising with provider including setting up new users and working with Charitylog to set up new and revised fields for recording information
  4. Liaise with the IT support/service provider in the absence of the Head of Operations/Deputy CEO


  1. Provide administrative support to team members
  2. Assist with the coordination of in-house and external events
  3. Liaise with suppliers, manage queries and field supplier calls as necessary
  4. Order stationery equipment and supplies and manage the budget
  5. Carry out room bookings, catering ordering and logistics for Board and committee meetings, staff meetings and external events.
  6. Support organisational and administrative volunteers

Standard duties

  1. Carry out any other duties as may be required by the Head of Operations and the CEO that are commensurate with the level of the post.
  2. Participate in team meetings and training sessions.
  3. Engage in supervision and appraisal processes.
  4. As Carers Network is a small team you will be required to support colleagues and work flexibly.
  5. Work in accordance with Carers Network policies and procedures and GDPR requirements.

How to Apply – Write a Cover Letter

Read the Person Specification which can be downloaded here and write a cover letter describing your experience for each point in the table.  The cover letter will be used to select candidates for interview so if you do not provide a cover letter your application will not be shortlisted.

Send the letter together with your CV to